If you find that a firewall is blocking the connection, you will need to check the firewall and antivirus settings on the machine to see if there is any way to allow this connection through. If a firewall is not blocking the connection the screen should just say "ICA" If a firewall is blocking the connection the command prompt will say "Connecting to " and after 10 seconds or so, "Could not open connection to the host on port 1494: Connect failed"ĥ. In the command prompt type the following: telnet 1494Ĥ.
#Cannot connect to citrix xenapp network windows
Start command prompt in Windows by clicking Start -> Run and typing cmd.ģ. If you need assistance with using VPN, here are instructions.Ģ. This is an issue with the firewall settings for the network the customer is currently on. To test whether the client can contact the Citrix servers, do the following:ġ. I have check the firewall log and didn't see anything being blocked at time of connection. There is no Citrix XenApp server configured on the specified address. If it isn't installed, it can be added in the Programs Control Panel applet by clicking "Turn Windows features on or off". After about 30 seconds: Cannot connect to the Citrix XenApp server. NOTE: This assumes the Telnet client is installed on the user's computer.
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